Shipping Policy

ENUTROF LIFESTYLES PRIVATE LIMITED
Effective Date: July 23, 2025

1. Overview

This Shipping Policy describes how ENUTROF LIFESTYLES PRIVATE LIMITED (“the Company”, “we”, “our”, “us”) handles order processing, shipping, delivery timeframes, costs, methods, and customer obligations for orders placed through our website and platforms. The policy adheres to applicable Indian laws and e-commerce best practices1234.

2. Order Processing Time

• Orders are typically processed within 48-72 hours of payment confirmation, excluding Sundays and public holidays.

• For personalized or bulk orders, processing times may extend; timelines will be specified during checkout or communicated separately.

3. Shipping Methods & Delivery

4. Shipping Costs

• Shipping charges are calculated at checkout and vary based on product, order value, shipping speed, and destination.

• Free shipping or special rates may be available for orders above a specified threshold—details will be displayed during checkout5.

• International shipments may incur additional customs duties/taxes, to be borne by the recipient.

5. Shipping Restrictions

• We do not ship to P.O. boxes, military addresses, or restricted pin codes.

• Certain remote or inaccessible areas may attract extra shipping time and charges. Customers will be informed if their address falls into such categories.

• International shipping is available to select countries; please refer to the checkout page for currently serviceable destinations234.

6. Shipment Confirmation & Order Tracking

• Once your order is dispatched, you will receive a shipment confirmation email or SMS with tracking details.

• Customers may track shipments on the courier’s website or through their order dashboard.

7. Transit, Damages, and Losses

• The Company ensures all outgoing parcels are securely packed.

• If a package arrives damaged or appears tampered with, please refuse delivery and contact customer support immediately with photographs.

• Hidden damages or order discrepancies must be reported within 24 hours of delivery for eligibility for resolution67.

• The Company is not responsible for delays caused by courier partners or factors beyond its control.

8. Undeliverable & Returned Packages

• If the courier cannot deliver an order due to an incorrect address or repeated failed attempts, the parcel will be returned to us. Re-shipping charges may apply.

9. Returns & Exchanges

• For applicable products, please refer to our Return & Exchange policy for eligibility, timelines, and process.

10. International Shipping: Duties & Taxes

• Import duties, customs charges, VAT and any other charges applicable in the destination country are payable by the customer. The Company is not liable for these charges5.

11. Customer Obligations

• Enter accurate and complete shipping information at checkout.

• Inspect packages before accepting delivery.

12. Customer Support

For any questions or shipment-related concerns, contact:
ENUTROF LIFESTYLES PRIVATE LIMITED
[Insert registered office address, support email, and phone number]

This policy is subject to change and should be periodically reviewed for updates. It is designed to be comprehensive, compliant, and transparent per Indian e-commerce and shipping guidelines as of July 2025123475.