FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your shipping options?
We offer a variety of shipping options to suit your needs, including standard, expedited, and express delivery. Choose the option that works best for your time frame and location during checkout.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use this number to track your order’s status and estimated delivery date on our website or the carrier’s tracking page.
Can I return an item?
Yes! We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return most items within 3 days of receiving your order for a refund or exchange.
Who covers the cost of return shipping?
Return shipping is typically at the customer’s expense unless the return is due to a defective or incorrect item. For more details, check our return policy for specific guidelines and instructions.
Orders
Below are some of are common questions about orders
How do I place an order for artificial garden items?
To place an order, simply browse our collection of artificial garden products, add your selections to the cart, and proceed to checkout. You'll be prompted to enter your shipping details and payment information to complete the purchase.
Can I modify or cancel my order after it’s been placed?
Once your order is confirmed, we begin processing it immediately to ensure quick shipping. If you need to modify or cancel your order, please contact us as soon as possible, and we'll do our best to accommodate your request before it's shipped.
Do you offer bulk orders for artificial garden items?
Yes, we offer bulk purchasing options for large quantities of artificial garden items. If you're looking to place a bulk order, please contact our customer service team for pricing and availability.
What if the artificial garden item I ordered is out of stock?
If an item is out of stock, we will notify you via email and provide an estimated restock date. You’ll have the option to either wait for the item, choose a similar product, or cancel your order for a full refund.
Products
Below are some common questions about our products
What types of artificial garden products do you offer?
We offer a wide range of artificial garden items, including plants, flowers, shrubs, trees, and decorative accessories designed to enhance your outdoor or indoor spaces with realistic, low-maintenance beauty.
Are your artificial plants weather-resistant?
Yes, most of our artificial plants and flowers are designed for both indoor and outdoor use. They are UV-resistant and durable, making them ideal for exposure to the elements without fading or deteriorating.
How do I care for my artificial garden items?
Artificial garden items require minimal maintenance. Simply dust them occasionally with a soft cloth or rinse with water to remove dirt. For outdoor items, occasional cleaning with a gentle soap solution will keep them looking fresh.